FAQ
Shipping Information
Q. If items on my order ship separately will my credit card reflect a split charge?
A. No, your credit card will only be charged after all items have shipped, and it will be charged for the entire dollar amount at one time.
Q. Are shipping charges included on my order?
A. Any order exceeding $1600.00 will not be charged freight. Any fuel additive order exceeding $2400.00 will not be charged freight.
Q. Why did my total change after I submitted my order?
A. Prices are subject to change at any time. We attempt to do our best to keep our pricing as current as possible to offer you, our customer, the lowest rate, but everyonce in a while a price will change before we roll out the price update.
Q. How will I know what freight charges are?
A. An estimated freight charge will be given at the time of order. Exact charges will be added to your invoice as a separate line item and added into your order total before charging/invoicing.
Q. Will I get a copy of my order?
A. A paid copy of your order will be faxed/mailed/emailed if your order was charged. If you chose to be invoiced, your invoice will be faxed/mailed/emailed as per your request.
Q. What does it mean if there is no picture with the product?
A. This means one of two things, either the product has been discontinued or that there is a very limited supply. You may attempt to order the product either way and we will inform you if we have the quantity requested in stock.
Additional Questions:
What Shipping Methods Are Available?
We utilize standard shipping methods, but will utilize freight shipping for larger orders.
If your order is over $1600.00 your shipping is on us!
How Long Will it Take To Get My Package?
This varies by shipper, but we will provide tracking information if available and attempt to keep you as up-to-date as possible on any possible route modifications.
How Do I Track My Order?
If tracking information is available we will provide it at the completion of your order.
How Do I Place an Order?
Just use the site. By adding products to your cart, you can easily checkout. One your checkout your order is sent directly to us where we will begin processing it.
Who Should I Contact if I Have Any Questions?
Simply click on our contact us page and fill out the form, or call us at (+800) 357-ARIS
Do I Need an Account to Place an Order?
Yes; in order to track your products, communicate directly with us, as well as view past orders and account is required.